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eNauka >  Results >  A CRM Performance Мeasurement in Banking using Integrated BSC and Customized ANP-BOCR Approach
Title: A CRM Performance Мeasurement in Banking using Integrated BSC and Customized ANP-BOCR Approach
Authors: Tornjanski, Vesna; Knezevic, Snezana  ; Delibašić, Boris  
Issue Date: 2017
Publication: Management
ISSN: 1820-0222 Management: Journal of Sustainable Business and Management Solutions in Emerging Economies Search Idenfier
Publisher: Belgrade : Faculty of Organizational Sciences
Type: Article
Collation: vol. 22 br. 1 str. 71-85
DOI: 10.7595/management.fon.2017.0004
VBS COBISS: 234156044
URI: https://enauka.gov.rs/handle/123456789/455683
https://plus.cobiss.net/cobiss/sr/sr/bib/234156044#izum.si
https://rfos.fon.bg.ac.rs/handle/123456789/1712
Metadata source: Migracija
M-category: 
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