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Investigating the Impact of SERVQUAL Dimensions on Customer Satisfaction: The Lessons Learnt from Serbian Travel Agencies
| Title: | Investigating the Impact of SERVQUAL Dimensions on Customer Satisfaction: The Lessons Learnt from Serbian Travel Agencies | Authors: | Marinković, Veljko   ; Senić, Vladimir ; Kocić, Miodrag ; Šapić, Srđan |
Issue Date: | 2013 | Publication: | International Journal of Tourism Research | ISSN: | 1099-2340 International Journal of Tourism Research Search Idenfier |
Publisher: | Chichester, UK : John Wiley & Sons | Type: | Article | Collation: | vol. 15 br. 2 str. 184-196 | DOI: | 10.1002/jtr.884 | WoS-ID: | 000315968200006 | Scopus-ID: | 2-s2.0-84874929488 | VBS COBISS: | 513358940 | URI: | https://enauka.gov.rs/handle/123456789/567676 https://scidar.kg.ac.rs/handle/123456789/10342 https://plus.cobiss.net/cobiss/sr/sr/bib/513358940#izum.si |
URL: | https://onlinelibrary.wiley.com/doi/epdf/10.1002/jtr.884 https://onlinelibrary.wiley.com/toc/15221970/2013/15/2 |
M-category: | 22M22 |
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