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Services quality as a factor for bridging the gap between expected and perceived services in agency business
| Title: | Services quality as a factor for bridging the gap between expected and perceived services in agency business Kvalitet usluga kao faktor prevazilaženja jaza između očekivane i percipirane usluge u agencijskom poslovanju |
Authors: | Lidija Jocić; Aleksandra Vujko   ; Panić, Aleksa |
Issue Date: | 2024 | Publication: | Turističko poslovanje | ISSN: | 0354-3099 Turističko poslovanje Search Idenfier |
Type: | Article | Collation: | br. 33 str. 71-78 | DOI: | 10.5937/turpos0-49765 | URI: | https://enauka.gov.rs/handle/123456789/926756 http://ezaposleni.singidunum.ac.rs/rest/sciNaucniRezultati/oai/record/2/10075 https://plus.cobiss.net/cobiss/sr/sr/bib/146852873#izum.si |
URL: | https://aseestant.ceon.rs/index.php/turpos/issue/view/1881/141 https://scindeks-clanci.ceon.rs/data/pdf/0354-3099/2024/0354-30992433071J.pdf |
Metadata source: | (Preuzeto iz ORCID-a) Vujko, Aleksandra | M-category: | 53M53 |
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