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Research outputs

Integrating QMS model and balanced scorecard in higher education in the era of industry 5.0   [2026]

Zivkovic, Nedeljka; Milosevic, Isidora M; Glogovac, Maja  

Elements of the model for customer satisfaction: Serbian economy research   [2011]

Ćoćkalo, Dragan  ; Đorđević, Dejan ; Sajfert, Zvonko 

Impact of leadership on strategic planning of quality   [2020]

Djordjevic, Predrag BR  ; Panic, Marija V  ; Arsic, Sanela S  ; Zivkovic, Zivan D  

Quality management effects in certified Serbian companies producing food of animal origin   [2014]

Djekić, Ilija  ; Tomić, Nikola  ; Šmigić, Nada  ; Tomašević, Igor  ; Radovanović, Radomir; Rajković, Andreja  

Using work stress measurement to develop and implement a TQM programme: a case of counter clerks in Serbian Post   [2012]

Dobrodolac, Momčilo  ; Marković, Dejan  ; Čubranić-Dobrodolac, Marjana  ; Denda, Nebojša

Assessment of student satisfaction model: evidence of Western Balkans   [2020]

Rodić Lukić, Vesna  ; Lukić, Nemanja  

Methodology for quality management of projects in manufacturing industries   [2013]

Milunović Koprivica, Sandra  ; Filipović, Jovan  

Regional variations in digital transformation: the impact of industry 5.0 on business quality performance   [2024]

Ruso, Jelena V  ; Milosevic, Isidora M; Stojanovic, Andjelka B; Glogovac, Maja  ; Rakic, Ana  ; Arsic, Sanela S  

On the meaning and use of excellence in the operations literature: a systematic review   [2018]

Thurer, Matthias; Tomašević, Ivan  ; Stevenson, Mark; Fredendall, L.D.; Protzman, C.W.

On the meaning and use of excellence in the operations literature: a systematic review   [2018]

Thürer, Matthias; Tomašević, Ivan  ; Stevenson, Mark; Fredendall, Lawrence D.; Protzman, Charles W.

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