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Research outputs

Quality management effects in certified Serbian companies producing food of animal origin   [2014]

Djekić, Ilija  ; Tomić, Nikola  ; Šmigić, Nada  ; Tomašević, Igor  ; Radovanović, Radomir; Rajković, Andreja  

Impact of leadership on strategic planning of quality   [2020]

Djordjevic, Predrag BR  ; Panic, Marija V  ; Arsic, Sanela S  ; Zivkovic, Zivan D  

How does the knowledge management culture impact the use of standards?   [2026]

Tosic, Biljana  ; Mijatovic, Ivana S  ; Maricic, Milica M  

Modelling the relationships among retail atmospherics, service quality, satisfaction and customer behavioural intentions in an emerging economy context   [2013]

Rajić, Tamara  ; Dado, Jaroslav

Quality costs in practice and an analysis of the factors affecting quality cost management   [2018]

Glogovac, Maja  ; Filipović, Jovan  

Assessment of the ISO 9001 functioning on an example of relations with suppliers development: empirical study for transitional economy conditions   [2017]

Panić, Marija  ; Đorđević, Predrag  ; Milošević, Isidora  ; Mihajlović, Ivan  ; Zivkovic, Zivan

The effect of TQM on employee loyalty in transition economy, Serbia   [2012]

Veličković, Milica  ; Nikolić, Đorđe  ; Živković, Živan; Urošević, Snežana  ; Mihajlović, Ivan  

A model for evaluation of customer satisfaction with banking service quality in an uncertain environment   [2018]

Tadić, Danijela  ; Aleksić, Aleksandar  ; Mimović, Predrag  ; Puskarić, Hrvoje ; Misita, Mirjana  

Healthcare system quality indicators - the complexity perspective   [2020]

Kićanović, Ana  ; Filipović, Jovan  

Integrating QMS model and balanced scorecard in higher education in the era of industry 5.0   [2026]

Zivkovic, Nedeljka; Milosevic, Isidora M; Glogovac, Maja  

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