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A Composite Quality Index and Multi-Criteria Decision-Support Framework for Evaluating Complaint Resolution Performance of Express Delivery Operators
| Title: | A Composite Quality Index and Multi-Criteria Decision-Support Framework for Evaluating Complaint Resolution Performance of Express Delivery Operators | Authors: | Knezevic, Nikola; Blagojevic, Mladenka; Cupic, Aleksandar; Lazarevic, Dragan; Dobrodolac, Momcilo   |
Issue Date: | 2026 | Publication: | FUTURE TRANSPORTATION | ISSN: | 2673-7590 FUTURE TRANSPORTATION Search Idenfier |
Type: | Article | Collation: | vol. 6 br. 4 str. 167-167 | DOI: | 10.3390/futuretransp6040167 | WoS-ID: | 001859875100001 | Scopus-ID: | 2-s2.0-105048303921 | URI: | https://enauka.gov.rs/handle/123456789/1051838 | Metadata source: | (Preuzeto iz Nasi u WoS) | M-category: | 22M22 |
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