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Business strategy of providing customer satisfaction : an exploratory study in QM certified Serbian companies
| Title: | Business strategy of providing customer satisfaction : an exploratory study in QM certified Serbian companies | Authors: | Ćoćkalo, Dragan   ; Đorđević, Dejan ; Đurin, Savina |
Issue Date: | 2011 | Publication: | Istraživanja i projektovanja za privredu | ISSN: | 1451-4117 Journal of Applied Engineering Science Search Idenfier |
Type: | Article | VBS COBISS: | 38876687 | URI: | https://plus.cobiss.net/cobiss/sr/sr/bib/38876687#izum.si https://enauka.gov.rs/handle/123456789/485749 |
M-category: | 52M52 |
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