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| Title: | Gaining competitive adventage by managing customer facing processes | Authors: | Tomašević, Ivan B.   ; Vasiljević, Dragan |
Issue Date: | 2012 | Publication: | Proceedings of the 31st Annual International Conference on Organizational Science Development: Quality, Innovation, Future | Publisher: | Slovenija | Type: | Conference Paper | ISBN: | 978-961-232-253-3  Search Idenfier |
Collation: | str. 1272-1280 | URI: | https://enauka.gov.rs/handle/123456789/502313 | Metadata source: | Migrirano iz RIS podataka | M-category: | Mp. category will be shown later |
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