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| Title: | Service quality improvement - the business process management approach | Authors: | Đurić, Mladen   ; Ivan Janicijevic; Uroš Krstić |
Issue Date: | 2014 | Publication: | New Business Models and Sustainable Competitiveness - XIV International symposium SymOrg 2014, june 6-10, Zlatibor | Publisher: | Belgrade : Faculty of organizational sciences | Type: | Conference Paper | ISBN: | 978-86-7680-295-1  Search Idenfier |
Collation: | vol. 14 str. 1493-1499-1499 | VBS COBISS: | 515482010 | URI: | https://enauka.gov.rs/handle/123456789/506447 https://plus.cobiss.net/cobiss/sr/sr/bib/515482010#izum.si |
URL: | http://symorg.fon.bg.ac.rs/proceedings/html/papers.html | Metadata source: | Migracija | M-category: | Mp. category will be shown later |
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