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A model for evaluation of customer satisfaction with banking service quality in an uncertain environment
| Title: | A model for evaluation of customer satisfaction with banking service quality in an uncertain environment | Authors: | Tadić, Danijela   ; Aleksić, Aleksandar ; Mimović, Predrag ; Puskarić, Hrvoje ; Misita, Mirjana |
Issue Date: | 2018 | Publication: | Total Quality Management & Business Excellence | ISSN: | 1478-3363 Total Quality Management and Business Excellence Search Idenfier |
Publisher: | Routledge Journals, Taylor & Francis Ltd, Abingdon | Type: | Article | Collation: | vol. 29 br. 11-12 str. 1342-1361 | DOI: | 10.1080/14783363.2016.1257905 | WoS-ID: | 000441675100005 | Scopus-ID: | 2-s2.0-84996563954 | VBS COBISS: | 513579356 | URI: | https://enauka.gov.rs/handle/123456789/573071 https://machinery.mas.bg.ac.rs/handle/123456789/2863 https://scidar.kg.ac.rs/handle/123456789/11112 https://plus.cobiss.net/cobiss/sr/sr/bib/513579356#izum.si |
URL: | https://www.tandfonline.com/doi/full/10.1080/14783363.2016.1257905 | M-category: | 22M22 |
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