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| Title: | Gaining competitive advantage by managing customer facing processes | Authors: | Tomašević, Ivan   ; Vasiljević, Dragan |
Issue Date: | 2012 | Publication: | Kakovost, inovativnost, prihodnost - 31. mednarodna konferenca o razvoju organizacijskih znanosti, 21.-23. 3. 2012, Portorož, Slovenija - = 31st International Conference on Organizational Science Development, March 21st-23rd, 2012, Portorož, Slovenia | Publisher: | Kranj : Moderna organizacija | Type: | Conference Paper | Collation: | str. 1272-1280 | VBS COBISS: | 515021722 | URI: | https://plus.cobiss.net/cobiss/sr/sr/bib/515021722#izum.si https://enauka.gov.rs/handle/123456789/689116 |
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