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| Title: | Merenje kvaliteta uslužnih procesa | Authors: | M. Petković; A. Živaljević; I. Bagarić | Issue Date: | 2005 | Publication: | Zbornik radova 13. Naučno-stručne konferencije Industrijski sistemi IS 05, Herceg Novi, ISBN: 86-7780-008-5, COBISS.SR-ID: 206267399 | Type: | Conference Paper | Collation: | str. 815-820 | URI: | http://ezaposleni.singidunum.ac.rs/rest/sciNaucniRezultati/oai/record/1/1503 https://enauka.gov.rs/handle/123456789/709968 |
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