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Using work stress measurement to develop and implement a TQM programme: a case of counter clerks in Serbian Post   [2012]

Dobrodolac, Momčilo  ; Marković, Dejan  ; Čubranić-Dobrodolac, Marjana  ; Denda, Nebojša

On the meaning and use of excellence in the operations literature: a systematic review   [2018]

Thürer, Matthias; Tomašević, Ivan  ; Stevenson, Mark; Fredendall, Lawrence D.; Protzman, Charles W.

Regional variations in digital transformation: the impact of industry 5.0 on business quality performance   [2024]

Ruso, Jelena V  ; Milosevic, Isidora M; Stojanovic, Andjelka B; Glogovac, Maja  ; Rakic, Ana  ; Arsic, Sanela S  

Assessment of student satisfaction model: evidence of Western Balkans   [2020]

Rodić Lukić, Vesna  ; Lukić, Nemanja  

An integrated SEM-ANN approach for predicting QMS achievements in Industry 4.0   [2022]

Milošević, Isidora; Ruso, Jelena  ; Glogovac, Maja  ; Arsić, Sanela  ; Rakić, Ana  

Methodology for quality management of projects in manufacturing industries   [2013]

Milunović Koprivica, Sandra  ; Filipović, Jovan  

On the meaning and use of excellence in the operations literature: a systematic review   [2018]

Thurer, Matthias; Tomašević, Ivan  ; Stevenson, Mark; Fredendall, L.D.; Protzman, C.W.

Elements of the model for customer satisfaction: Serbian economy research   [2011]

Ćoćkalo, Dragan  ; Đorđević, Dejan ; Sajfert, Zvonko 

AI adoption and turnover intentions in knowledge-intensive sectors: a SEM-based conceptual framework   [2025]

Kicanovic, Ana; Maricic, Milica  ; Komazec, Stefan

Model to determine the economic and other effects of standardisation – a case study in Serbia   [2016]

Rakić, Ana  ; Milošević, Isidora  

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