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Efekti kvaliteta usluge i emocionalnih reakcija na zadovoljstvo i lojalnost bankarskih klijenata
| Title: | Efekti kvaliteta usluge i emocionalnih reakcija na zadovoljstvo i lojalnost bankarskih klijenata Effects of service quality and emotional reactions on customer satisfaction and loyalty in banking |
Authors: | Milanović, Igor; Rejman Petrović, Dragana   ; Nedeljković, Ivana |
Issue Date: | 2025 | Publication: | Digitalna transformacija lanaca snabdevanja u industriji 4.0 - XV Skup privrednika i naučnika SPIN’25, 6. i 7. novembar 2025., Beograd | Publisher: | Beograd : Univerzitet, Fakultet organizacionih nauka | Type: | Conference Paper | ISBN: | 978-86-7680-499-3  Search Idenfier |
Collation: | str. 411-420 | VBS COBISS: | 184515081 | URI: | https://plus.cobiss.net/cobiss/sr/sr/bib/184515081#izum.si https://enauka.gov.rs/handle/123456789/1023327 |
M-category: | Mp. category will be shown later |
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