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eNauka >  Results >  Kvalitet usluge u bankama primenom tehnike tajne kupovine
Title: Kvalitet usluge u bankama primenom tehnike tajne kupovine
Quality of service in banks by applying the mystery shopping technique
Authors: Dasic, Danijela; Mihic, Svetlana  ; Supić, Dejan  
Issue Date: 2014
Publication: Bankarstvo
ISSN: 1451-4354 Bankarstvo Search Idenfier
Publisher: Udruženje banaka Srbije, Beograd
Type: Article
Collation: vol. 43 br. 6 str. 120-145
DOI: 10.5937/bankarstvo1406120d
VBS COBISS: 212761868
URI: https://enauka.gov.rs/handle/123456789/146202
https://plus.cobiss.net/cobiss/sr/sr/bib/212761868#izum.si
https://redun.educons.edu.rs/handle/123456789/217
Metadata source: Migracija
M-category: 
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