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A CRM Performance Мeasurement in Banking using Integrated BSC and Customized ANP-BOCR Approach
| Naziv: | A CRM Performance Мeasurement in Banking using Integrated BSC and Customized ANP-BOCR Approach | Autori: | Tornjanski, Vesna; Knezevic, Snezana   ; Delibašić, Boris |
Godina: | 2017 | Publikacija: | Management | ISSN: | 1820-0222 Management: Journal of Sustainable Business and Management Solutions in Emerging Economies Pretraži identifikator |
Izdavač: | Belgrade : Faculty of Organizational Sciences | Tip rezultata: | Naučni članak | Kolacija: | vol. 22 br. 1 str. 71-85 | DOI: | 10.7595/management.fon.2017.0004 | VBS COBISS: | 234156044 | URI: | https://enauka.gov.rs/handle/123456789/455683 https://plus.cobiss.net/cobiss/sr/sr/bib/234156044#izum.si https://rfos.fon.bg.ac.rs/handle/123456789/1712 |
Izvor metapodataka: | Migracija | M-kategorija: | 24M24 - Vodeći nacionalni časopis kategorije M24 |
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