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| Title: | CRM as a management tool for improving services | Authors: | Nikolić, Davor; Stanković, Milan; Nataša Simić | Issue Date: | 2014 | Publication: | JPMNT Journal of Process management. New Technologies | ISSN: | 2334-7449 Journal of Process Management and New Technologies Search Idenfier |
Publisher: | Mapro | Type: | Article | Collation: | vol. 1 br. 2 str. 81-90 | URI: | https://enauka.gov.rs/handle/123456789/542442 | Metadata source: | Migrirano iz RIS podataka | M-category: | 23M23 |
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