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Use of SERVQUAL model in the measurement of the satisfaction of the users of the University Library "Svetozar Marković"
| Title: | Use of SERVQUAL model in the measurement of the satisfaction of the users of the University Library "Svetozar Marković" | Authors: | Furundžić, Snježana; Milinković, Milena   ; Krsmanović, Nikola |
Issue Date: | 2016 | Publication: | Book of abstracts of the XIII International SLA Conference Belgrade, December 13-14, 2016: Users of library services: historical perspective and contemporary tendencies / Zbornik sažetaka XIII Međunarodne konferencije BDS Beograd, 13-14. decembar 2016: Korisnici bibliotečkih usluga: istorijska perspektiva i savremene tendencije | Publisher: | Beograd : Bibliotekarsko društvo Srbije | Type: | Conference Paper | Collation: | str. 64-65 | URI: | http://raumplan.iaus.ac.rs/handle/123456789/687 https://raumplan.iaus.ac.rs/handle/123456789/687 https://enauka.gov.rs/handle/123456789/568842 |
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