Standardisation of services as prerequisite for overcoming the discrepancy between the expected and the perceived quality in hotel business

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Title:	Standardisation of services as prerequisite for overcoming the discrepancy between the expected and the perceived quality in hotel business STANDARDIZACIJA USLUGA KAO PREDUSLOV ZA PREVAZILAŽENJE JAZA IZMEĐU OČEKIVANOG I PERCEPIRANOG KVALITETA U HOTELIJERSKOM POSLOVANJU
Authors:	Vujko, Aleksandra ; Petrovic, Marko D. ; Gajić, Tamara ; Jovanović, Vladimir; Jovanović, Slavica
Issue Date:	2017
Publication:	Škola biznisa
ISSN:	1451-6551 Škola biznisa Search Idenfier
Publisher:	Novi Sad : Visoka poslovna škola strukovnih studija
Type:	Article
Collation:	br. 2 str. 56-69
DOI:	10.5937/skolbiz2-13729
URI:	http://ezaposleni.singidunum.ac.rs/rest/sciNaucniRezultati/oai/record/2/7924 https://enauka.gov.rs/handle/123456789/765045
URL:	https://www.researchgate.net/publication/323749226_STANDARDIZACIJA_USLUGA_KAO_PREDUSLOV_ZA_PREVAZILAZENJE_JAZA_IZMEDU_OCEKIVANOG_I_PERCEPIRANOG_KVALITETA_U_HOTELIJERSKOM_POSLOVANJU_STANDARDISATION_OF_SERVICES_AS_PREREQUISITE_FOR_OVERCOMING_THE_DISCREP#fullTextFileContent https://scindeks.ceon.rs/article.aspx?artid=1451-65511702056V
Metadata source:	(Preuzeto iz CrossRef-a) Petrović, Marko D.
M-category:	52M52

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