Measuring the Satisfaction of Library Users: the Application of SERVQUAL Model

Furundžić, Snježana; Milinković, Milena; Krsmanović, Nikola

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Title:	Measuring the Satisfaction of Library Users: the Application of SERVQUAL Model
Authors:	Furundžić, Snježana; Milinković, Milena ; Krsmanović, Nikola
Issue Date:	2017
Publication:	Proceedings of the XIII International SLA Conference Belgrade, December 13-14, 2016: USERS OF LIBRARY SERVICES: HISTORICAL PERSPECTIVE AND CONTEMPORARY TENDENCIES / Zbornik radova XIII Međunarodne konferencije BDS Beograd, 13-14. decembar 2016: KORISNICI BIBLIOTEČKIH USLUGA: ISTORIJSKA PERSPEKTIVA I SAVREMENE TENDENCIJE
Publisher:	Beograd : Bibliotekarsko društvo Srbije Belgrade : Serbian Library Association
Type:	Conference Paper
ISBN:	978-86-87177-13-0 Search Idenfier
Collation:	str. 201-233
VBS COBISS:	1536156155
URI:	https://enauka.gov.rs/handle/123456789/129803 https://raumplan.iaus.ac.rs/handle/123456789/325 https://www.researchgate.net/publication/322051849_MEASURING_THE_SATISFACTION_OF_LIBRARY_USERS_THE_APPLICATION_OF_SERVQUAL_MODEL http://vbs.rs/scripts/cobiss?command=DISPLAY&base=70036&RID=1536156155
URL:	https://www.researchgate.net/publication/322051849_MEASURING_THE_SATISFACTION_OF_LIBRARY_USERS_THE_APPLICATION_OF_SERVQUAL_MODEL
M-category:	Mp. category will be shown later

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