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Unapređenje poslovne komunikacije u bankarstvu optimizacijom rada kontakt centara
| Title: | Unapređenje poslovne komunikacije u bankarstvu optimizacijom rada kontakt centara | Other Titles: | Improvement business communications in banking by optimization of contact centres | Authors: | Stefanov, Danijela M. | Supervisor: | Kostić Stanković, Milica   |
Other contributors: | Žarkić Joksimović, Nevenka ; Damnjanović, Vesna ; Makajić Nikolić, Dragana ; Veljković, Saša |
Issue Date: | 2016 | Publication: | Универзитет у Београду | Publisher: | Универзитет у Београду, Факултет организационих наука | Type: | Doctoral theses | Collation: | str. 197 listova | VBS COBISS: | 48415503 | URI: | http://eteze.bg.ac.rs/application/showtheses?thesesId=4100 https://nardus.mpn.gov.rs/handle/123456789/6878 https://fedorabg.bg.ac.rs/fedora/get/o:13681/bdef:Content/download https://enauka.gov.rs/handle/123456789/264501 |
M-category: | 70M70 |
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